How can we help?

Your plan is generated by artificial intelligence based on the answers you submit in the strategic questionnaire of the profile you purchased. It is delivered inside your customer area, with ideas, hooks, scripts, captions and a schedule tailored to your niche and channel.

The questionnaire locks once you submit or confirm it. From that moment we start generating your personalized plan. Before the lock you can still edit answers or request a refund; after the lock, buyer's-remorse refunds are no longer applicable.

You can cancel from the Stripe customer portal using the email you used at checkout, or email help@houtai.app to request cancellation. Cancellation stops future renewals; it does not automatically refund past periods.

Send an email to help@houtai.app with your order id and a short description of the situation. We review every request against our Refund Policy and reply within 14 business days. Once approved, Stripe returns the amount to your original payment method.

Write to dpo@houtai.app from the email address of your Houtai account. We reply within 30 days and can provide a portable export of your questionnaire, plan and account data, or delete/anonymize it subject to legal retention obligations.

Houtai currently generates plans for TikTok, Instagram, YouTube, X (Twitter) and Threads. You select the main channel during the questionnaire and the plan is tailored to that channel's formats and audience behavior.

Reset your password from the sign-in page. If that doesn't work or if you notice unusual activity, contact help@houtai.app right away and, if possible, from the email associated with your account so we can verify and act quickly.

We reply to all channels within up to 14 business days. Most tickets are answered much faster; please avoid sending the same message to multiple addresses so we can keep the queue moving.